A property can track when a guest returns, how often, what they spent, and what score they left. The decision...
Ultra-luxury properties have been charging more. Guests have been paying it. The rate has held — and for a period,...
The hospitality industry spends heavily on training. Service recovery workshops. Standards refreshers. Communication training. Certification programs. Role-play sessions that most...
The most valuable person in the hotel is often the one whose voice never reaches the rooms where decisions are...