Optii Solutions and SABA Hospitality partner to transform guest request management

Optii Solutions, the leading provider of hotel operations software, today announced its new integration with SABA Hospitality, a leading cloud-based guest engagement platform trusted by major hotel brands in over 30 countries. The partnership is already delivering measurable results at Meriton Suites, Australia’s largest owner-operator of apartment-style hotel accommodation, where the combined solution has handled over 600 guest requests at a single property, automatically in its first full month of operation alone.

With this integration, guests at Meriton Suites simply scan a QR code, placed on in-room tent cards or included in their welcome letter, to access hotel information, explore local area guides, and submit requests for housekeeping, amenities, or maintenance, all without picking up the phone. Those requests are instantly routed to Optii for rapid resolution, eliminating manual entry and keeping service teams focused on what matters most: the guest experience.

“The integration of our SABA Hospitality guest engagement suite and Optii Solutions staff engagement solution has been a game-changer for us. Our guests appreciate the speed and efficiency with which their requests are handled, and our staff can now dedicate more time to creating memorable experiences.” – Shayne Kake, State Housekeeping Manager – QLD, Meriton Suites

Key Benefits of the Integration:

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• Frictionless Guest Requests: Guests scan a QR code from their own device (no app download required) to browse hotel services, access local information, and submit requests in seconds. No phone calls, no waiting on hold.
• Automatic Job Creation in Optii: Every guest request flows directly into Optii as an actionable job, eliminating manual data entry and ensuring nothing falls through the cracks.
• Proven Operational Impact: In the first full month after implementation at one Meriton Suites property, over 600 guest requests were handled automatically, 600 fewer phone calls and manual task entries, driving real gains in both guest satisfaction and operational efficiency.

This partnership reflects a shared commitment from both Optii and SABA Hospitality to provide hotel teams with the connected, intelligent tools they need to deliver faster, more consistent service at scale. The Optii + SABA Hospitality integration is now live at Meriton Suites, with availability for other joint customers.