Accor, the largest hotel operator in the Pacific, has recognised the achievements of its hotels and teams across Australia, New Zealand and the Pacific at its 2026 Accor Pacific Awards, celebrating exceptional performance, innovation and service across the region.
Presented annually, the Accor Pacific Awards honour hotels and teams that exemplify Accor’s commitment to operational excellence, responsible hospitality, and memorable guest experiences. The awards recognise the individuals and properties that are setting new benchmarks across the Group’s network, which comprises more than 400 hotels across the region.
Across ten categories, hotels and teams were acknowledged for their achievements in areas ranging from guest service and team engagement to sustainability leadership, food and beverage innovation, and social care and impact.
2026 Accor Pacific Award Winners
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· Work of Heart – celebrating team engagement and recognition
– Awarded to Novotel Sydney on Darling Harbour
– Highly Commended: Novotel Hamilton Tainui
· Art of Hospitality – honouring standout guest experience and loyalty initiatives
– Awarded to ibis Sydney Barangaroo
– Highly Commended: ibis budget Wentworthville
· Responsible Hospitality – spotlighting sustainability leadership
– Awarded to Mercure Alice Springs Resort and Mantra Melbourne Airport
– Highly Commended: Novotel Melbourne Glen Waverley and Mantra Hindmarsh Square Adelaide
· Operations Excellence – recognising top operational performance
– Awarded to Peppers Seaport Launceston
– Highly Commended: ibis Sydney Darling Harbour
· Food & Beverage Innovators – rewarding standout F&B concepts
– Awarded to Pullman & Novotel Sydney Olympic Park
– Highly Commended: Mantra Sun City Surfers Paradise
· Iconic Brand Delivery – for brand activation and innovation
– Awarded to ibis Sydney Barangaroo
– Highly Commended: Pullman Rotorua
· Pioneering Mindset – highlighting bold, creative business transformation
– Awarded to Pullman Adelaide
– Highly Commended: Ala Moana Honolulu by Mantra
· Social Care & Impact – acknowledging contributions to inclusion and community
– Awarded to Te Arikinui Pullman Auckland Airport, Novotel Auckland Airport, and ibis budget Auckland Airport
– Highly Commended: Novotel & ibis Melbourne Central
· Business Unit of the Year – celebrating non-hotel excellence in Accor Hospitality Services operations
– Awarded to Dexus Portfolio
– Highly Commended: Qantas Lounges Sydney Domestic
· Hotel of the Year – the top honour for overall operational excellence
– Awarded to Peppers Seaport Launceston
– Highly Commended: ibis Sydney Barangaroo
Adrian Williams, Chief Operating Officer of Accor in the Pacific region, said the awards recognise the passion and dedication of teams who deliver exceptional hospitality experiences every day.
“The Accor Pacific Awards celebrate the extraordinary commitment of our teams and hotels across the region. From guest experience and operational excellence to sustainability and community engagement, these winners represent the very best of what hospitality can achieve. Our teams continue to raise the bar across every aspect of the guest journey. These awards shine a spotlight on the people and properties that are driving innovation, delivering memorable experiences for guests, and supporting the communities in which we operate.”
Accor
2026-03-12 00:38:00