Travel Outlook, the Premier Hotel Call Center™, has announced the launch of Strong Voices Gaming Contact Center, an innovative off-site contact center designed for casino operations. Strong Voices sets a new standard for casino contact center services by combining advanced technology, decades of call-handling expertise, and a unique commitment to supporting tribal communities, and it does all of this affordably.
Strong Voices offers tribal casinos a unique opportunity to train and empower younger tribal members with professional call-handling skills. With hands-on training, modern equipment, and expert guidance, new team members can make an immediate positive impact in their own casino operations while building long-term careers in hospitality and gaming support.
Backed by Travel Outlook’s management team — with more than 60 years of industry experience — Strong Voices delivers unmatched professionalism and courtesy, ensuring VIP players and guests receive concierge-level service from the very first call.
“Strong Voices was built to provide casinos with a high-performance voice solution that uses AI to guarantee consistent results,” said John Smallwood, President at Travel Outlook. “Our approach not only safeguards revenue and enhances guest loyalty but also creates opportunities for tribal communities to build lasting skills.”
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Key Features of Strong Voices include:
- 24/7/365 multilingual coverage
- Simple, transparent pricing with scalable options
- Voice, chat, SMS, email, and social media support in a single agent desktop
- Advanced routing of high-value players to VIP specialists
- Daily AI-driven call scoring for every agent
- Call recording with selective pause/resume, PII masking, and full audit trails compliant with gaming regulations
- PCI DSS 4.0, SOC 2, and gaming commission security compliance
- Dispute resolution for bets and promotions with seamless escalation of risk and fraud concerns
- Redundant carriers and geo-redundant data centers
- White-glove onboarding experience
Strong Voices handles every type of guest interaction with precision — from booking casino reservations and managing front desk inquiries to coordinating restaurant, spa, golf, and group business requests.
In addition, for its clients the Strong Voices team can integrate Annette, The Virtual Hotel Agent™, a guest-led powerful conversational AI assistant designed specifically for hospitality industry. Annette can handle hundreds of FAQs and route calls effectively, allowing casinos to reduce fixed labor expenses.
By streamlining communication across voice, chat, and digital channels, Strong Voices resolves guest needs quickly and enhances the overall experience. The result: stronger VIP loyalty, improved operational efficiency, and increased gaming and lodging revenue.
Travel Outlook Premium Hotel Call Center
2025-10-01 01:26:00