Transforming guest experience at Kimpton Main Frankfurt with SABA Digital Compendium and Mobile Ordering

Kimpton Main Frankfurt has successfully implemented the SABA Digital Compendium and SABA Mobile Ordering modules, streamlining the way guests interact with hotel services. This integration enhances operational efficiency, improves guest satisfaction, and ensures seamless communication between departments.

The primary goals of implementing the SABA Hospitality solutions were to:

1. Streamline guest requests for housekeeping services and amenities.
2. Automate food and beverage orders through the Infrasys Cloud POS system.
3. Enhance operational efficiency by reducing response times and minimizing manual processes.

Creating an On-Brand Guest Experience

The SABA Digital Compendium serves as a comprehensive, on-brand resource for guests at Kimpton Main Frankfurt. This module transforms traditional paper-based information into a dynamic digital format, providing guests with easy access to a wealth of information about hotel services, amenities, and local attractions – all from the convenience of their own devices.

One-Stop-Shop for All Guest Service Topics

The Digital Compendium consolidates various guest service topics into a single, user-friendly platform. Guests can browse through sections such as dining options, spa services, housekeeping requests, and local attractions, all designed to enhance their stay and streamline their experience.

Benefits:

• Centralized Information Hub: Guests can access all hotel information in one place, reducing confusion and enhancing the overall guest experience.
• Multilingual Support: The compendium provides information in multiple languages, catering to the diverse needs of international guests.
• Interactive Features: Guests can engage with videos, images, and links to external services, making it easier to plan their stay and discover local offerings.
• Clutter-free Guestrooms: In line with Kimpton’s design-forward brand, paper and collateral in the guest rooms is eliminated.

The SABA Mobile Ordering module empowers guests to conveniently order food and beverages directly from their mobile devices, creating a seamless and enjoyable dining experience. This innovative solution allows guests to browse menus, customize their orders, and make payments – all without the need for physical menus or direct interaction with staff.

Enhancing the Dining Experience

The Mobile Ordering module transforms the traditional room service experience by providing guests with the freedom to order from anywhere within the hotel. The multi-language setup removes language barriers and improves order accuracy. Whether lounging in the lobby, relaxing in their rooms, or enjoying a meal in the hotel restaurant, guests can easily access the menu and place their orders at their convenience.

Benefits:

• Convenience and Flexibility: Guests can place orders at their leisure, enhancing their overall dining experience and satisfaction.
• Customizable Orders: The module allows guests to tailor their orders to their preferences, ensuring a personalized dining experience.
• Streamlined Payment Process: Guests can complete their transactions securely through the mobile platform, reducing wait times and enhancing efficiency.

Integration with Quore Task Management System

The integration of the SABA Digital Compendium with the Quore task management system has transformed how Kimpton Main Frankfurt manages guest requests. Now, when guests submit requests for housekeeping services or amenities through the SABA guest interface, these requests are automatically forwarded to the appropriate resolver group. This ensures that requests are handled quickly and efficiently, significantly reducing response times and enhancing guest satisfaction.

Benefits:

• Automated Request Routing: Guest requests are instantly directed to the right department, eliminating delays and ensuring timely service.
• Enhanced Communication: The integration facilitates clear communication between departments, reducing the risk of miscommunication and improving service delivery.

Integration with Infrasys Cloud POS

The SABA Mobile Ordering module seamlessly integrates with the Infrasys Cloud POS system, allowing food and beverage orders placed by guests to be automatically interfaced with the point of sale system. Orders are printed directly at the appropriate kitchen or bar printer, streamlining the entire ordering process.

Benefits:

• Efficient Order Processing: Orders are processed without intermediaries, reducing the likelihood of errors and ensuring accurate order placement.
• Real-Time Updates: The integration allows for real-time updates on order status, keeping guests informed and enhancing their dining experience.

The implementation of the SABA Digital Compendium and Mobile Ordering modules at Kimpton Main Frankfurt has led to significant improvements in operational efficiency and guest satisfaction. Key results include:

• Reduced Response Times: Housekeeping requests are addressed more promptly, leading to higher guest satisfaction scores.
• Increased Order Accuracy: Food and beverage orders are fulfilled accurately and efficiently, resulting in a smoother dining experience for guests.
• Enhanced Staff Productivity: With automated processes in place, staff can focus on providing personalized service rather than managing manual requests.

Kunal Shah, Rooms Division Manager, Kimpton Main Frankfurt: “The integration of SABA Hospitality’s solutions has been a game changer for us. Our guests appreciate the speed and efficiency with which their requests are handled, and our staff can now dedicate more time to creating memorable experiences. As a Kimpton hotel, a boutique lifestyle brand that always goes a step beyond, it’s essential for us to blend smart tech with personal touches.”

Richard Bradbury, Vice President – Product, Quore: “Working with Kimpton Main Frankfurt to implement our housekeeping and task management system alongside SABA Hospitality’s innovative solutions has been incredibly rewarding. Together, we’ve created a streamlined process that enhances guest satisfaction and operational efficiency.”

The successful implementation of the SABA Digital Compendium and Mobile Ordering modules at Kimpton Main Frankfurt showcases the power of technology in enhancing the guest experience. By integrating with the Quore task management system and Infrasys Cloud POS, the hotel has achieved remarkable improvements in service delivery, operational efficiency, and overall guest satisfaction. This case study exemplifies how innovative solutions can transform hospitality operations and set a new standard for guest service excellence.